our services

OUR SERVICES

customer
services

From first contact, we aim to be the easiest, most versatile and most innovative to do business with, at your side for your end-to-end customer journey, thus enabling continuously improving operational and workforce efficiencies. Our simplicity and effectiveness are personified by our our Omni-Channel Easy Access Network (OCEAN), which enables us to optimise the transfer of voice and data to and from the web,

Telco providers and client data centres. Using OCEAN, we ensure top quality interactions and the highest levels of continuity whilst reducing bandwidth costs, while also being able to monitor the availability and quality of inbound voice calls from dial tone to agent, enabling earlier the identification and resolution of issues.
Technical support for hardware and software is critical to keeping your systems running. Explore the ‘What we offer’ section to learn how we can be available 24×7 to support your needs for continuous system availability. Ours technical support services can help you keep your systems running at peak performance by increasing availability and simplifying the management of your multi-vendor hardware and software environment.

OUR SERVICES

TECHNICAL SUPPORT

OUR SERVICES

TECHNICAL SUPPORT

Technical support for hardware and software is critical to keeping your systems running. Explore the ‘What we offer’ section to learn how we can be available 24×7 to support your needs for continuous system availability. Ours technical support services can help you keep your systems running at peak performance by increasing availability and simplifying the management of your multi-vendor hardware and software environment.

OUR SERVICES

TELE SALES AND MARKETING

As an extension of your in-house sales and telemarketing team in Malaysia, we make sure our agents have an in-depth knowledge of your products and services. This ensures that we can fully integrate a campaign with your sales cycle in order to produce the highest possible return on your investment
Back office support is a type of business process outsourcing (BPO) that provides services to anorganization’s back-end operations. The term can refer to either the physical space where these services are provided or the employees who provide them. Recent years growth in this sector has been driven by companies’ need for cost-effective ways to manage their back-office operations, such as human resources, finance, and customer service.

OUR SERVICES

BACK OFFICE SUPPORTS

OUR SERVICES

BACK OFFICE SUPPORTS

Back office support is a type of business process outsourcing (BPO) that provides services to anorganization’s back-end operations. The term can refer to either the physical space where these services are provided or the employees who provide them. Recent years growth in this sector has been driven by companies’ need for cost-effective ways to manage their back-office operations, such as human resources, finance, and customer service.